FAQ's
Delivery – All UK orders are sent free of charge on a standard Royal Mail 2nd class delivery. However, we also offer an option to upgrade your order to first class delivery for just 99p. We also offer a Special Delivery Service which guarantees next day delivery by 1pm Monday – Friday at £7.50, or we can post Friday for delivery Saturday by 1pm for £10.50.
Ireland & Europe - £2.49
USA - All orders from the USA qualify for free shipping when you spend over $25. Otherwise shipping is £2.99 or approximately $4.55 (subject to exchange rates)
Worldwide - £2.99
How quickly should I expect my order? All labels ordered before 2pm weekdays are despatched that day. Items ordered after 2pm weekdays are despatched the next working day. Weekend orders are despatched on the following Monday (excluding bank holidays) .This excludes any orders that contain woven names. These take approximately 5 - 7 days.
Can I use a different delivery address? Yes, there is a separate section for the delivery address in the checkout process.
Is there a limit to the number of characters on a name label? We are able to produce labels on one or two lines therefore accommodating longer names. We recommend no more than 19 characters per line. However, if you require more please contact us on 0333 123 3121 to discuss various options.
Can I have the name printed in capitals? Yes, we print exactly what you type in. So if you want all capitals then just type it that way.
The name I typed in looks a little small on the label on the website. Don’t worry as we resize all names to make maximum use of the label space available before printing.
Can I have accents on letters? No problem; we can print all accents and any unusual letters.
Can you remove the iron-on labels? No, the labels are intended to be permanent! Should you wish to pass on any clothing or give them to a charity shop we sell blank labels which can be applied over the top of the existing label. We also sell laundry pens should you wish to cover the name – again this would be a permanent solution.
What is The Name Label Company’s returns policy?
For customised labels, due to their unique nature we are unfortunately unable to refund any orders once they have been produced. If you have ordered in error, please contact us at the earliest possible opportunity via phone 0333 123 3123 email sockdetectives@namelabelco.com or via the online returns form – if we haven’t yet produced the label we may be able to refund the order.
For standard labels, please use the online returns form to request an RMA number. If the error is ours, we’ll refund the cost of return delivery. Otherwise, we’ll deduct the cost of return delivery from your refund.
We’ll refund the the order as soon as we receive it back into our returns department.
Can you have different coloured labels? Our iron-on labels are in white only as different colour labels do not have the same adhesive quality as white labels. We are, however, able to print the labels in five different colour fonts (black, blue, green, pink and red). The vinyl labels come in blue, green, pink, red and yellow and we are able to print in white and black text.
My iron-on labels are coming off in the wash. Why? The most likely reason for the labels coming off in the wash was that the iron was not hot enough when they were applied or the full sequence (apply and cool three times) was not followed. Follow the instructions that came with the labels or view an instructional video on our website.
Do the stick-on labels come off in a dishwasher? No, all the vinyl labels are dishwasher safe and are designed to withstand the hottest (and longest wash cycle). Please refrain from putting items in the dishwasher in the first 24 hours after applying to a surface.
What fonts are available? We offer three fonts: Kristen ICT is our standard/default font. We also offer Arial which is a clear and easy to read font as well as Comic Sans. Should you require a special font please contact us and we will see what we can do.
Can we add logos/images? Yes, we have a choice of different images that can be included on our labels. Please see our website for the full range. In their early years children are often able to identify an image rather than their name so it is a good idea to include one.
Do the tagg-on labels irritate the wearer? The answer is no (in our experience) as the taggits are very small and flat and should therefore not rub against the skin.
Is it possible to add a telephone number next to the name? Yes, as long as the number of characters does not exceed 19.
My labels have arrived with a spelling mistake and/or the image is not the one I selected. We have a rigorous quality control process including a final quality check before despatch. However, if we have made a mistake we “own” it and a replacement set of labels (as per your original order) will be printed and sent 1st class mail immediately. If the mistake is yours, we will have to charge you for a replacement set but we will send the replacement ASAP.
Can one label pack contain labels with different names and/or images? Unfortunately not. Each pack is printed with the same text and picture.
Can I order by phone? Of course you can. We even have a mobile-friendly number - 0333 123 3121. If we are not available there is an answerphone so please leave a message and we will get back to you as soon as possible.
Can my school or PTA raise funds by promoting/selling our labels? Yes. We pay 20% of order totals back to the school or PTA. The school registers with us, we send a unique code that is entered each time a parent places an order and at the end of the month we run a report and rebate the per order totals. It is important to register the school and make sure the parents always use the code.
Can the stick-on labels be used in shoes? Yes although we do have a dedicated range of shoe labels which come with a clear laminated vinyl patch which are designed to go over the shoe labels. This is to protect them from wearing away with feet constantly rubbing them. The shoe labels are in the shape of feet (left and right) which is also a great training aid to help the child to put the right shoe on the right foot.
